A security-questionnaire question, answered without certification
How is physical security handled for systems holding customer data?
The honest answer pattern
If you run no physical infrastructure, say that customer data lives entirely in your provider's data centers and physical security is inherited from them. Name the provider so the reviewer can map it to that provider's published controls. Add the real posture for staff devices, since laptops are your actual physical surface.
What a credible answer looks like
A credible answer is specific and current-tense only where it's true: it names your actual provider and systems, states what is in place today, and moves anything that isn't into a clearly labelled roadmap item instead of an aspirational “yes”. Reviewers read dozens of these a quarter — vague assurances are what get a vendor flagged, not missing certifications.
You can see this pattern applied end-to-end in the full sample security pack — a real trust page, three policies, and an answer bank generated by the same pipeline a paying customer uses, shown without any email gate.
The facts your answer needs (from the Trustpack intake):
- Where is your product hosted?
- How are staff devices secured?
Answer the whole questionnaire, not one row
Trustpack turns your own attested answers into three security policies, a copy-paste answer bank covering the canonical questionnaire topics, and a live public trust page. Every document is vendor-attested and says so plainly — it never claims certification. Flat $49, one time.