A security-questionnaire question, answered without certification
Do you have an incident-response process?
The honest answer pattern
Describe the process as it actually runs, even if it is founder-run: how incidents are detected, who assesses them, and how customers hear about it. A two-person process described concretely is more credible than a borrowed enterprise template. Include your notification commitment with a real time window you can keep.
What a credible answer looks like
A credible answer is specific and current-tense only where it's true: it names your actual provider and systems, states what is in place today, and moves anything that isn't into a clearly labelled roadmap item instead of an aspirational “yes”. Reviewers read dozens of these a quarter — vague assurances are what get a vendor flagged, not missing certifications.
You can see this pattern applied end-to-end in the full sample security pack — a real trust page, three policies, and an answer bank generated by the same pipeline a paying customer uses, shown without any email gate.
The facts your answer needs (from the Trustpack intake):
- Do you have an incident-response process?
- What is your customer breach-notification commitment?
Answer the whole questionnaire, not one row
Trustpack turns your own attested answers into three security policies, a copy-paste answer bank covering the canonical questionnaire topics, and a live public trust page. Every document is vendor-attested and says so plainly — it never claims certification. Flat $49, one time.