A security-questionnaire question, answered without certification
Do you have a business-continuity plan?
The honest answer pattern
For a small team the honest core is what happens if the primary operator is unavailable and how the service keeps running on managed infrastructure. Describe your provider's resilience plus your own backup and restore posture, and mark a formal documented plan as a roadmap item if you lack one. Do not submit a template plan you have never exercised.
What a credible answer looks like
A credible answer is specific and current-tense only where it's true: it names your actual provider and systems, states what is in place today, and moves anything that isn't into a clearly labelled roadmap item instead of an aspirational “yes”. Reviewers read dozens of these a quarter — vague assurances are what get a vendor flagged, not missing certifications.
You can see this pattern applied end-to-end in the full sample security pack — a real trust page, three policies, and an answer bank generated by the same pipeline a paying customer uses, shown without any email gate.
The facts your answer needs (from the Trustpack intake):
- Do you have a documented disaster-recovery runbook?
- How are backups handled?
- Where is your product hosted?
Answer the whole questionnaire, not one row
Trustpack turns your own attested answers into three security policies, a copy-paste answer bank covering the canonical questionnaire topics, and a live public trust page. Every document is vendor-attested and says so plainly — it never claims certification. Flat $49, one time.