A security-questionnaire question, answered without certification
How are backups handled, and what is your disaster-recovery posture?
The honest answer pattern
Give the backup frequency, the retention window, and whether you have actually tested a restore. If a documented disaster-recovery runbook does not exist yet, say that directly and frame it as a roadmap item. Reviewers distinguish between no backups and undocumented recovery — never let the second read as the first.
What a credible answer looks like
A credible answer is specific and current-tense only where it's true: it names your actual provider and systems, states what is in place today, and moves anything that isn't into a clearly labelled roadmap item instead of an aspirational “yes”. Reviewers read dozens of these a quarter — vague assurances are what get a vendor flagged, not missing certifications.
You can see this pattern applied end-to-end in the full sample security pack — a real trust page, three policies, and an answer bank generated by the same pipeline a paying customer uses, shown without any email gate.
The facts your answer needs (from the Trustpack intake):
- How are backups handled?
- Do you have a documented disaster-recovery runbook?
Answer the whole questionnaire, not one row
Trustpack turns your own attested answers into three security policies, a copy-paste answer bank covering the canonical questionnaire topics, and a live public trust page. Every document is vendor-attested and says so plainly — it never claims certification. Flat $49, one time.